A broad view of incidents and improvement
Haffen Insure uses Malphara to record risks and incidents across the business. The scope includes internal non-conformances, events that might have caused harm if left unaddressed, and observations about where the organisation could improve.
That range matters: an incident process becomes more useful when it captures weak signals and improvement opportunities, not only events that have already caused a serious impact.
Central captureDifferent event types held in one process
Delegated actionIssues assigned to department leaders
Board visibilityCurrent oversight and accountability
Clear delegation beyond the risk team
Patrick Duffy highlights the ability to delegate issues to other heads of department. This keeps action with the people closest to the response while allowing leadership to see whether the work is progressing.
The customer perspective
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Malphara has transformed how we manage risk and incidents across the business. Our board now has real-time visibility and clear accountability.Patrick Duffy, CEO, Haffen Insure GmbH
This story reflects the customer's stated experience. No quantified performance outcome is claimed here.